The Hexen II online help files require an HTML browser to view properly. Also, if you are using a browser other than Internet Explorer 3.0 or later, or Netscape 3.0 or later, you may experience problems accessing the help files directly from the installer. If this occurs, you can access these files directly by double-clicking the file called "Hexen2.htm" in the Help directory. If you do not have access to a browser at all and are experiencing problems, you can contact any of the points below for help: CUSTOMER SUPPORT Before contacting customer support, please consult the technical help file. It contains the answers to some of our most frequently asked questions and may quickly and easily provide a solution to your difficulty. If after reviewing the technical help file you are still experiencing problems, please feel free to contact us through any of the services listed. So that we can better help you, please be at your computer and have the following information ready: 1. Complete product title 2. Exact error message reported (if any) and a brief description of the problem 3. Your computer’s processor type and speed (e.g. 486 DX2/66, Pentium 90) 4. Video and sound card make and model (e.g., Diamond Stealth 64 video, Sound Blaster 16 sound) Online Services with Activision Forums, E-Mail and File Library Support • Internet: support@activision.com or http://www.activision.com • America Online: Use keyword “Activision” to locate the Activision forum. • CompuServe: 76004,2122 or [GO GAMBPUB] • Activision BBS: (310) 255-2146 Up to 33,600 Baud; Settings: 8 Bits, No Parity, 1 Stop Bit (8, N, 1) In the U.S. Fax (310) 255-2151, 24 hours a day FaxBack (310) 255-2153, 24 hours a day Mail Activision, Customer Support, P.O. Box 67713, Los Angeles, CA 90067 Phone Call our 24-hour voice-mail system for answers to our most frequently asked questions at (310) 255-2050. Or contact a customer service representative at the same number between the hours of 9:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday, except holidays. In Australia & the U.K. For Technical Support: In Australia, please call 1902 962 000. In the U.K., please call 0990 143 525. If you have any comments, questions or suggestions about this game, or any other Activision product, you can contact us in the U.K. on 0181 742 9400 between the hours of 1:00 p.m. and 5:00 p.m. (U.K. time) Monday through Friday, with the exception of holidays. For Technical Support and Customer Service in areas not listed, please contact your local distributor or Activision via online. (Please note that online support is available in English only.)